Take the above facts in to consideration and guarantee a smooth shipping process! When shipping goods, there is a tendency that things could get messed up in the process for different reasons. And as a result, you may even lose potential buyers or customers. Therefore it is necessary that you are mindful of the mistakes that could happen and make sure to avoid them. Here are some of them.
Making the shipping choice for the customer
What one customer would be looking at to gain from a product is much different from that of another. So, giving them the same options to choose from is not only unfair but also frustrating as well. Let your customers choose the kind of shipping option they want. While some might be perfectly fine with a long wait and free shipping, others would want fast shipping with no such wait involved. And businessmen who have https://platinumfreight.co.nz/platinium-freight-forwarding/ involved are the perfect example for this. They cannot afford to have delayed shipments since they need to constantly cater to the market and increasing demand. So, by letting the customer choose the option he or she is looking at, you are guaranteeing better customer service for them. This in turn would result in more and more customers flocking your online store to buy from you.
Not taking feedback in to account
If you want to truly know how you are doing in the business, you should first be able to listen to what you customers have to say. Disregarding their comments would certainly not help you improve for the better and thus attract more customers. If there are complaints on how slow your delivery is, then you might need to find slightly costlier methods of quick shipping to deliver as promised and when the customers are more than satisfied or even shocked at the speed of delivery then you might want to hold back a little if you are spending a lot on shipping. After all, you have to deal with other details like customs agents in Christchurch as well when shipping these goods, and that too may add a cost on your budget.
Not using the right packaging
To ensure that you constantly have customers buying off from you, you should provide them value for money. And this doesn’t only end with a reasonable pricing for the product but it also considers the packaging of the product that is being shipped. The only way to avoid damages to the product and have them returned to you, is by packing them in a safe way. So don’t be a penny pincher and cut down cost on all the possible packing material you could, instead make an effort to safely deliver the product to the customer as promised. Make sure that you also don’t estimate your shipping costs based on random numbers and accounts, as it would have a negative impact not only on you but on the customers as well.